This Fulfillment Policy explains what Alolan Labs LLC delivers when you buy an Extra Turn subscription, how quickly it arrives, and what your options are if something goes wrong. It forms part of our Terms of Service; where the two differ on a point of detail, the Terms govern.
1. What you are purchasing
Extra Turn is downloadable desktop software sold as a recurring subscription. There is no physical product, nothing is shipped, and no tangible goods are ever delivered to an address.
The application itself is a free download. A paid subscription unlocks the paid feature set within that application; it does not grant ownership of the software, which remains licensed to you under section 3 of the Terms.
2. Delivery & timing
Access is delivered electronically and immediately. There is no waiting period, no shipment, and no tracking number. On successful payment:
- Your account is upgraded automatically. In normal operation this completes within a few minutes of our payment processor confirming the charge.
- You download the installer from extraturn.gg (or keep using the copy you already have — no reinstall is needed to activate).
- You sign in inside the app with your email address. We send a six-digit code to that address; entering it activates your subscription on that device.
Entitlement is tied to your account, not to a device. Signing in on another computer you own carries the subscription with you; no additional purchase is required.
If your account has not upgraded within one hour of payment, email support@extraturn.gg with the address you paid with. Delivery failures are our problem to fix, and section 6 below sets out what happens if we cannot.
3. What you need before buying
The Service is only useful if you can actually run it. Before subscribing, confirm that you have:
- Windows 10 or 11, 64-bit. There is currently no macOS or Linux build.
- Your own Magic: The Gathering Online account and installation. We do not sell, bundle, resell, or provide access to MTGO or to any digital cards. The Service reads log files that MTGO writes on your own computer. You must obtain the game separately from its publisher.
- An email address you control, since sign-in uses a one-time code sent to it.
Buying a subscription without a working MTGO installation will not give you anything usable. If you are unsure whether the Service works for your setup, install the free application and use the trial before paying.
4. Price & currency
Subscriptions are billed in USD at $5.99 per month or $49 per year. The exact amount, currency, and billing interval are shown at checkout before you confirm, and that screen is what governs the charge.
Prices exclude sales tax, VAT, GST, and similar duties, which are added at checkout where your billing country requires them. Subscriptions renew automatically at the same rate until cancelled. We give at least 30 days’ notice before any price change, which then applies from your next billing period.
5. Free trial
New paid accounts may receive a free trial of up to 7 days. If you do not cancel before it ends, the trial converts to a paid subscription automatically and the first charge is taken. Cancel at any point during the trial and you are not charged at all.
6. If we cannot deliver
If we are unable to give you access to what you paid for, and we cannot fix it in a reasonable time, we will refund that purchase in full to the original payment method. This applies regardless of the refund window in section 7 — a failure to deliver is not a matter of discretion.
Should we discontinue the Service entirely, we will give reasonable advance notice, stop charging renewals, and honour access through the end of any period you have already paid for.
7. Cancellation & refunds
Cancel any time. You can cancel from your account portal without contacting us. Cancellation stops the next renewal; you keep access to paid features until the end of the period you have already paid for. We do not pro-rate partial periods except where the law requires it.
Refund window. You may request a refund within 14 days of your initial purchase if the Service does not perform as described. Email support@extraturn.gg from the address on the account. Approved refunds are returned through the original payment method and typically appear within 5–10 business days, depending on your bank.
Beyond that window refunds are at our discretion, except where consumer-protection law in your country says otherwise. Full terms are in section 6 of the Terms.
8. EU & UK consumers — immediate access
Consumers in the European Union and the United Kingdom normally have 14 days to withdraw from a distance purchase. Because this is digital content delivered immediately, that right works differently: when you complete checkout you expressly request immediate performance and acknowledge that you lose the right of withdrawal once access has been granted.
This does not affect your statutory rights where the Service is faulty, not as described, or not fit for purpose. Those remedies survive regardless of anything in this policy.
9. If something goes wrong
Contact us before disputing a charge with your bank. Nearly every fulfillment problem — an upgrade that did not apply, a sign-in code that never arrived, a renewal you meant to cancel — is faster for us to fix directly than through a chargeback, and we would rather refund you than argue about it.
Support: support@extraturn.gg
Billing and legal: legal@extraturn.gg
Postal mail: Alolan Labs LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, USA.